Select Page

REFUND, RETURN & SHIPPING POLICIES

Refund & Return Policy

All sales are final with the exception of returns due to damage, defective product, or wrong item shipped. Claims for missing items or items damaged in transit must be received within 48 hours of receipt of merchandise. The items will be exchanged and/or a replacement sent.

If there is a problem with your order, please contact me anytime via email at jen@penandpixel.shop to resolve the issue.


Shipping Policy

Most orders will arrive to you within 3-10 business days. Your order will be processed within 1-4 business days (times may vary during Holiday/Christmas times and may be longer). Once your artwork is complete, I will email you a proof of the artwork to approve prior to having the artwork printed.

Printing and Production for print items is on average 1-2 business days.

Artwork is shipped via UPS or USPS for all United States orders. Standard shipping varies depending on your order and is explained below.. Rush options are available at the checkout window. We can not deliver to P.O. Boxes.

Shipping Options Explained:

UNFRAMED Fine Art Prints

  • Standard Shipping via USPS First Class 3-8 Business days
  • Rush my Order and Standard Shipping Your order will move to the front of the line for processing and will have a proof ready within 24 hours Monday-Friday. Rush orders sent in on Friday will be processed next business day starting on Monday. Shipping will be via USPS First Class 3-8  business days.
  • Rush My Order and Expedited Shipping Your order will move to the front of the line for processing and will have a proof ready within 24 hours Monday-Friday. . Shipping will be 1-3 day UPS expedited service, depending on which is selected at checkout.

FRAMED Fine Art Prints

  • Standard Shipping via UPS Ground 3-5 Business days
  • Rush my Order and Standard Shipping Your order will move to the front of the line for processing and will have a proof ready within 24 hours Monday-Friday. Shipping will be via UPS Ground 3-5 business days.
  • Rush my Order and Standard Shipping  Your order will move to the front of the line for processing and will have a proof ready within 24 hours Monday-Friday. Shipping will be via UPS Ground 3-5 business days. Shipping will be 1-3 day UPS expedited service, depending on which is selected at checkout.

DIGITAL FILE ONLY

  • No item will be shipped
  • Rush my Order Your order will move to the front of the line for processing and will have a proof ready within 24 hours Monday-Friday. Final file for printing will be delivered within 24 hours of proof approval.

 

COPYRIGHT © 2022. PEN + PIXEL | PRIVACY POLICY | TERMS OF USE | RETURN POLICY

One more step!

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!